Shipping Policy

Effective Date: November 20, 2024
Last Updated: November 28, 2024

Welcome to Himalayan Vitals! We are committed to delivering your orders promptly and securely. This Shipping Policy outlines the methods, timelines, and conditions for shipping orders within the United Kingdom.

1. Shipping Partners:

We partner with trusted courier services, including Royal Mail and Evri, to ensure reliable delivery of your orders.

2. Shipping Locations:

We currently deliver to all addresses within United Kingdom, including mainland UK, Northern Ireland, and remote areas. Unfortunately, we do not offer international shipping at this time.

3. Shipping Costs:

Shipping fees are calculated based on the weight, size, and destination of your order. The exact shipping cost will be displayed at checkout before you confirm your order.

4. Processing Time:

All orders are processed within 2-3 business days (excluding weekends and public holidays). You will receive a confirmation email once your order has been dispatched.

5. Delivery Time:

Estimated delivery times vary depending on your location:

• Standard Delivery : 3-5 business days

Please note that delivery timelines are estimates and may vary due to factors beyond our control, such as weather conditions or courier delays.

6. Order Tracking:

Once your order is dispatched, you will receive a tracking number via message. You can use this number to monitor your order’s status on the courier’s website.

7. Delivery Issues:

If you experience any issues with your delivery, such as delays, damaged items, or missing packages, please contact our customer support team at [email protected] or call us at +44 730 001 4019. We will work with our shipping partners to resolve the issue promptly.

8. Undeliverable Packages:

If a package is returned to us due to an incorrect or incomplete address, refusal to accept delivery, or failure to collect the package, we will contact you to arrange redelivery. Additional shipping fees may apply in such cases.

9. Lost or Damaged Items:

Himalayan Vitals is not liable for lost or damaged items during transit. However, we will assist you in filing a claim with the courier service. Please notify us within 48 hours of receiving damaged items or suspecting a package is lost.

10. Changes to Shipping Address:

If you need to update your shipping address after placing an order, please contact us immediately at [email protected]. Address changes can only be accommodated if the order has not yet been dispatched.

For any further questions or concerns about our shipping policy, feel free to contact us:

Himalayan Vitals 47-61 City Road Cardiff, United Kingdom, CF24 3BL
Phone: +44 730 001 4019
Email: [email protected]