Return and Refund Policy

Effective Date: November 20, 2024
Last Updated: November 28, 2024

Thank you for shopping with Himalayan Vitals. We are committed to providing you with high-quality products and excellent customer service. If for any reason you are not completely satisfied with your purchase, we’re here to help. Please read our return and refund policy below to understand the process and conditions for refunds.

1. Eligibility for Return and Refunds

We accept return and refund requests under the following conditions:

• The item was damaged during shipping.
• The wrong item was delivered.
• The item does not match the description or images on our website.

To be eligible for a refund:

• The item must be unused and in the same condition that you received it.
• The item must be in its original packaging, with seal intact.
• You must provide proof of purchase (order confirmation or receipt). 

2. Timeframe for Refund Requests

You must submit a refund request within 7 days of receiving your order. Refund requests submitted after this timeframe may not be eligible.

3. How to Request a Refund

To request a refund, follow these steps:

1. Contact our customer service team at [email protected] or use the refund request form available on our website.
2. Provide your order number, proof of purchase, and a detailed description of the issue.
3. Attach photos or videos, if applicable, to support your claim.

Once we receive your request, we will review it and notify you of the status of your refund within 5 business days.

4. Refund Process

• Approved refunds will be processed to the original payment method used during purchase.
• It may take 5-10 business daysfor the refund to reflect in your account, depending on your bank or payment provider.
• If you paid using store credit or gift cards, the refund will be issued as store credit.

5. Exchanges

If you prefer an exchange instead of a refund, please specify this in your request. Exchanges are subject to stock availability.

6. Shipping Costs

• If the return is due to our error (e.g., wrong or damaged item), we will cover the shipping costs.

7. Lost Items

If you do not receive your refund within the specified timeframe, please contact us at [email protected], We will investigate and resolve the issue promptly.

8. Changes to This Policy

We reserve the right to modify this refund policy at any time. Any changes will be effective immediately upon posting on our website. Please review this policy periodically to stay informed.